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F.A.Q

JEWELRY

Nickel Free Jewelry

Can I buy Giardinoblu Jewellery if I’m allergic to nickel?

How do I know my ring/bracelet size?

Jewelry care

Do jewels change color over time?

How to clean and keep shiny Giardinoblu jewelry?

Jewelry Size

How do I know my ring size?

I don’t find my size on “find sizer", how can I do?

I bought a ring from you, but it doesn’t fit me perfectly, how can I do?

Custom Jewelry

Could I have a custom jewel?

Can I return a custom jewel?

TRANSITIONS - DELIVERY - RETURN

Secure Transitions

Is it safe buying jewelry online?

How do you ship?

Can I change payment method or delivery address after my order confirmation?

What if the jewelry that I purcheased doesn’t meet my expectations?

Packaging has been damaged or broken before send the return. Can I receive the refound or change size?

Who pays the costs of the return shipment?

What is the deadline to make a Return? Can I wear the jewel in the meantime?

SPECIAL PRICES & VIP DEALS

Can you give me a discount?

Periodic VIP deals

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