F.A.Q

For any defective or non-compliant  product, the guarantee under Italian consumer protection law is applicable.

If for any reason you are not satisfied with your order, we’re really sorry for that. However if your product doesn't include custom stones, or any personalization you can return it within 28 days from the delivery date, here’s how:

STEP 1) Send an email to: info@giardinoblu.com including:
• transaction number
• the product code you want to replace or you want a refund for
• You will return the item within 28 days from the reception (otherwise I will not be able to provide the return).

Refund includes only Unique pieces or ready to ship items, not custom or jewels with stones selected by the customer.

STEP 2) Then you can pack the jewel to return, making sure to use the same box you received it with. Those boxes must not be damaged.
The return shipping will be at your own expenses. 

STEP 3) Giardinoblu will verify the integrity of shipping in order to arrange a refund (later in this chapter you will be able to choose the type of refund).
Unfortunately I can’t provide refund if the goods are damaged, or not perfectly intact, box included. The jewel must not have been worn.
You can choose two different types of "refund":
• Size change
You can ask for the change only for a different size of the same item.
If you choose this type of refund your new jewelry will be put in production in 3 business days from confirmation. You will be informed about delivery times as soon as possible.

• Money Transfer
  Refunds will be processed as soon as returned items have been checked and accepted by GIARDINOBLU.COM.
  Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
  Returns must be shipped within 28 days from the day of delivery and the jewel must not have been worn.
  We can't replace your jewel with another with a different stone or design.

>>>PLEASE NOTE:<<<
We can't refund orders made with specific stones, gemstones or crystals selected by the customer, or any custom jewel with personalization and modification. If you chose specific stones, gemstones or crystals and we use them to create your jewel/jewels, your order is not refundable.
Refund includes Unique pieces or ready to ship items. 
In fact, as per Article 59, customized or tailor-made products are excluded from the right of withdrawal. 

If for any reason you are not satisfied with your order, we’re really sorry for that. However if your product doesn't include custom stones, or any personalization you can return it within 28 days from the delivery date, here’s how:

STEP 1) Send an email to: info@giardinoblu.com including:
• transaction number;
• the product code of the jewel you wish to return;
• You shall return the item within 28 days from the delivery date (otherwise I will not be able to provide the refund);

Here’s an example:

"Goodmorning Francesca,

I want to return the item I purchased from giardinoblu.com, here’re the info you need the product code is (fill the black) transaction number is (fill the black).

I would love you adjust the size or length/money transfer (choose the option you prefer).

I’ll return the item within 28 days from the delivery date.

Looking forward to hear from you,

Kind Regards"

I will give you a confirmation as soon as I receive your email.

PLEASE NOTE: that Refund includes only Unique Piece or ready to ship items, not custom or jewels with stones selected by the customer.

STEP 2) Then you shall pack the jewel to be returned, making sure to use the same box you received it with. The black box that includes the jewel must not be damaged.
The return shipping will be at your own expenses. 

3) Giardinoblu will verify the integrity of shipping in order to arrange a refund (later in this chapter you will be able to choose the type of refund).
Unfortunately I can’t provide a refund if the goods are delivered to Giardinoblu and the box is not intact or properly packaged, resulting in damages to the goods.

Giardinoblu also reminds you that, after delivery of the jewels to you by UPS, you have to take care of them, as you are responsible of any damage to the jewels. While opening the box and checking if the jewels are in line with your expectations and the description provided by Giardinoblu, please treat them gently and in a proper way, avoiding to wear them and/or to force the usage of them if they are not fitting your size.

Giardinoblu will check the returned products and verify the absence of damages and/or the conformity to the original jewel, before providing you with a refund.

While cancelling your order, you can choose two different solutions:
• Size change
You can ask for the change only for a different size of the same item.
If you choose this type of refund your new jewelry will be put in production in 3 business days from confirmation. You will be informed about delivery times as soon as possible.
• Money Transfer
Refunds will be processed as soon as returned items have been checked and accepted by GIARDINOBLU.COM.
Refunds will be issued via PayPal systhem in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

Any further solution, i.e. replacement of your jewel with another with a different stone or design, is not admitted, unless specifically agreed with Giardinoblu.

>>>PLEASE NOTE:<<<
We can't refund orders made with specific stones, gemstones or crystals selected by the customer, or any custom jewel with personalization and modification. If you chose specific stones, gemstones or crystals and we use them to create your jewel/jewels, your order is not refundable.
Refund includes Unique Piece or ready to ship items. 
In fact, as per Article 59 lett. c) D.Lgs. 206/2005 (Italian consumer protection law), customized or tailor-made products are excluded from the right of withdrawal.